Data Retention Policy

Effective date: 24 October 2026 · Last updated: 24 October 2026

This policy describes retention and deletion of information used by Boosted One, operated by Boosted Technologies Limited. Different record categories can require different retention periods depending on their purpose, the customer's agreement and applicable law.

1. Active workspaces

Business records are retained while needed to provide the agreed service and support legitimate operational, accounting, traceability and legal requirements. Administrators should limit information entered and identify specific retention requirements during onboarding. The service agreement should record any fixed periods required by the business.

2. Enquiries and account information

Onboarding and support information is retained while an enquiry or service matter remains relevant and where needed to document the resulting relationship or resolve a dispute. Information no longer required for an agreed or lawful purpose is deleted or de-identified.

3. Closure and exports

Ending a subscription does not automatically mean immediate deletion of every record. An authorised representative should contact us to arrange an available data export, confirm closure and agree deletion instructions. Access, export arrangements and any applicable charges are governed by the service agreement.

After closure, information no longer required for an agreed or lawful purpose is deleted or de-identified. Records needed for accounting, legal obligations, a dispute, a security investigation or a lawful hold may remain for the relevant purpose and period.

4. Backups

Protected backups support recovery and may contain earlier versions of records. Deleting a live record does not immediately remove it from every backup. Backup copies remain restricted and are replaced or securely deleted through the applicable backup lifecycle. Relevant verified deletion instructions must be reapplied following restoration.

A specific backup-retention or deletion deadline must be agreed in the service terms for customers that require one. This policy does not promise an automatic universal deletion interval.

5. Requests and verification

Send export, retention or deletion requests to boostedone@boostedtechs.com. We verify identity and authority and consider affected individuals' rights and any legal or contractual restrictions. Where a request cannot be completed in full, the applicable reason and available next steps should be explained.

Information must not be retained merely because storage is available. When its justified retention period ends, personal information must be securely deleted or de-identified as required by applicable law.